Ah, Ticketmaster. We haven’t had a love/hate relationship like this since Crocs came back into fashion in 2020.


When we get the notification that we’re next in the queue, we’re practically kissing the screen and already silently thanking Ticketmaster for bringing us one step closer to seeing our favourite artist live.

However, when we’re 28,000th in the queue, and our sixth sense tells us ticket prices are hiking beyond our budget, it’s a punch in the gut.

Ticketmaster has competitive pricing, which means the more in-demand an artist is, the more expensive the tickets will be. One Harry Styles fan found this out the hard way when she spent £700 on two tickets to see Styles on his Love On Tour run.

The RadioTimes.com team are here to try with all our might to make sure that doesn’t happen to you.

Read on for top tips and tricks to beat the Ticketmaster queue, including how to sign up to presale release, what devices to queue on, and the crucial refresh rules.

For more info on how to bag tickets for your favourite acts, here’s how to get Lewis Capaldi tickets and Cliff Richard tickets. Be sure to stay up to date with our Going Out page for the latest ticket releases, too.

How to get presale tickets on Ticketmaster

Firstly, what is a presale? Presale tickets are available to buy before they’re released to the general public. It’s a way for artists' biggest fans to get early access.

There are a few ways you can sign up for presale tickets, for example, by joining an artist's mailing list or purchasing their most recent record. You can also get access through a network provider like O2 and Three UK, through event organisers like Live Nation, and credit card companies like American Express.

Event organisers like Live Nation will send email alerts about their upcoming presales, and the best way to find out if an artist is hosting a presale is by following them on social media.

Not already an O2 customer? Switch for O2 Priority deals

Thinking of switching to Three UK? Check out the offers

How can I improve my chances of getting tickets on Ticketmaster?

Sam Fender Tickets
Sam Fender.

So you’ve missed out on presale tickets, and now you’re preparing for the dreaded general on sale. Here are our top tips for beating the Ticketmaster queue.

Create a Ticketmaster account in advance

If you don’t already have a Ticketmaster account, create one before general on sale tickets are released.

With an account, you can save your address and payment card details, so you don’t have to rush to type them all in when you’re trying to book. The queuing and buying process can be quite stressful, so having this information already stored will give you the chance to double-check you’re happy with your purchase and the cost.

Create a Ticketmaster account

Load Ticketmaster in one browser window only

Although it can be tempting to load Ticketmaster in multiple windows to increase your chances of securing tickets, this will actually hinder you. This is because the Ticketmaster website will only allow you to make one booking at a time, so you might end up losing tickets if you’re flicking between the widows.

More like this

Instead, we suggest joining the Ticketmaster queue on multiple devices, as we’ll explain in our next tip.

Is it better to use the Ticketmaster app or website?

Use both!

From our experience, buying tickets on the Ticketmaster mobile app is smoother and we seem to get to the front of the queue quicker. A few people online have speculated as to why this might be, suggesting Ticketmaster prioritises mobile sales because scalping bots (software programs which automate online purchasing) don’t work on mobile devices, so it increases your chances of bagging tickets on the initial click.

Also, on the mobile app, you bypass the CAPTCHA test, which generally makes the experience faster.

For great ticket deals, take a look at our how to get cheap cinema tickets and how to get cheap theatre tickets advice.

Secure internet connection

If you lose connection, even for a second, you could have to start a booking all over again. Now, we don’t know about you, but losing our spot after queuing would tempt us to throw our laptops out the window…

Make sure you have a reliable connection. Wi-Fi is always better than 4G/5G as you may lose signal.

Is your internet letting you down? It might be time to switch providers.

Get a Virgin Media Broadband package from £25 a month at Virgin Media

Get Superfast Sky Broadband for £25 a month at Sky

When can you join the waiting room on Ticketmaster?

It would be fantastic if you could join the Ticketmaster queue as soon as an artist announces they’re going on tour; we’d be up at the crack of dawn, days before presale, with a tab open.

But, alas, you can’t do that.

On the day of the ticket sale, get onto the site ten minutes before the tickets are released, then refresh the page 10 seconds before the release time to improve your chances of getting to the front of the queue. For example, if tickets go on sale at 9am on a Friday morning, hop on the Ticketmaster site at 8:50am, then refresh the page 10 seconds before 9am.

Can I refresh the Ticketmaster queue page?

Absolutely under no circumstances do you refresh the Ticketmaster page while you’re in the queue!

When you're in the queue, your spot will be automatically updated, so avoid refreshing the page as tempting as it may be. If you do refresh, you may lose your place and be booted to the back of the queue.

Do these tips apply to other ticketing releases, like sports?

Although we’ve spoken exclusively about concerts here, this advice applies to all ticket releases on Ticketmaster, such as festivals and sporting events.

Head over to Ticketmaster now


For more fun things to do, we have the best West End shows and the best immersive experiences. To bag discounted tickets, take a look at how to get cheap cinema tickets.