Radio Times Travel FAQs

Frequently Asked Questions about the new Radio Times Travel Offers section

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FAQs
Tim Glanfield
Chris Colby
Radio Times Travel FAQs

Am I buying directly from Radio Times?

No, you will be transacting with our travel partner companies who have been selected on the basis of the quality of their products, customer service and values. Your contract will be with the third party travel partner and any booking or post-booking related queries can be dealt with by the travel partner you have booked with. All of our travel partners are fully background checked, ABTA and ATOL bonded.

What is included in my holiday?

This will vary dependent on the individual travel operator. Please refer to the information given on the individual partner sites, but if in doubt please don’t hesitate to call the relevant travel partner you have booked with.

Is it safe to make payments online and is my money protected?

All bookings are handled through a secure web server. Our travel partners are fully bonded with the CAA and ABTA so you can rest assured that your money is safe.

Where do I find out whether transfers are included and which airlines I am travelling with?

This will vary dependent on the individual travel operator. Please refer to the information given on the individual partner sites, but if in doubt please don’t hesitate to call the relevant travel partner you have booked with.

Can I book over the telephone instead of online?

Yes, please refer to the travel operator’s telephone contact number given against your chosen holiday. Please note that certain holidays can only be booked by telephone, in which case you will be given the relevant telephone number to call. (Calls cost 5p/min from landlines, but considerably more from a mobile, please check with your network operator).

What documentation will I receive after making my booking?

When booking online you will receive an email immediately following confirmation of your payment. The travel operator will then send you a copy of this confirmation by post or email, which will be posted within 10 days. Along with your confirmation, in the post you will receive a passenger information form, which contains all the information that you have provided about each passenger at the time of the booking, as well as space to provide additional information such as passport details. It is important that you carefully check the information on this form.

How do I amend or cancel my booking?

If you wish to amend or cancel your booking, please inform the travel partner you have booked your holiday with. Any amendments or cancellations are at the discretion of the travel operator and may be subject to charges.

Do I require travel insurance?

It is a condition of booking that you carry suitable travel insurance, so please ensure you have made the necessary arrangements.

When can I expect to receive my tickets?

Your tickets and final travel documentation will be sent by post to you approximately 14 days prior to your departure date. Please make sure that you check the details on your tickets and advise your travel operator immediately of any errors.

What should I do if I don’t receive my tickets?

If you haven’t received your tickets 5 days before you are due to travel, please contact the travel operator you have booked your holiday with directly.

What should I do if I lose my tickets?

You must contact your travel partner as soon as possible who will provide replacements or advise on what to do.

Will I require a Visa?

Visas are required by UK Passport holders to enter a number of countries that we operate to and may incur an additional charge. Details about visas can be found on each holiday featured. Please check carefully if you need a visa as we cannot accept responsibility for the cancellation of a holiday due to the non-granting of a visa. Non-UK Passport holders should consult their own Embassy.

Do I need a passport?

It is essential for British citizens to possess a full ten year passport, valid for at least six months beyond the return date for all holidays abroad. For details on how to obtain a passport log onto http://www.ukpa.gov.uk or enquire at your nearest Post Office. Non-British citizens should consult their own Embassy.

Are there any additional passport requirements if I am travelling to the USA?

British passport holders do not require a visa under the US Visa Waiver Programme. Your passport must be machine readable (i.e. a red passport with two lines of letters, numbers and ‘>>>>’ at the foot of your personal details page), and should be valid for at least six months after you depart the US and return to the UK. All British passport holders qualifying for the Visa Waiver Programme must now apply online for authorisation to enter the USA. This is done by going to https://esta.cbp.dhs.gov and registering at least 72 hours before travelling. Without authorisation prior to travel, admission to the USA may be denied at the Port of Entry. Non-British passport holders should contact the American Embassy for more information. Further details can be found at http://www.usembassy.org.uk/cons_new/visa/niv/vwp.html.

How can I find out about vaccinations and safety precautions for my holiday?

This will vary by individual, destination and type of holiday, so we advise you to carefully read the information on the travel operator’s website before booking. You can also find comprehensive information on the Foreign & Commonwealth Office’s website. We recommend you also pay a visit to your local GP for individual health advice as appropriate.

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