Fans hoping to buy tickets to see Ian McKellen in King Lear were left frustrated when the online purchasing system struggled to cope with demand.
Dates for 100 performances at the Duke of York’s Theatre in the West End went on sale at midday on Friday 8th February.
However, not long after many users reported having issues with the ATG Tickets website, with people waiting in lengthy online queues only for the system to break when they came to purchase tickets.
— Juliano Zaffino (@jayzaff) February 8, 2018
— Sarah (@sarahtops_) February 8, 2018
— Laura (@StrangelyLaura) February 8, 2018
Bought a lot of tickets over the years but trying to buy King Lear tickets today via @ATGTICKETS is undoubtedly the worst experience
— Chris George (@ChrisThe2nd) February 8, 2018
— Ben Gallizzi (@BenGallizzi) February 8, 2018
— Lucy Ellis (@Lucyyal) February 8, 2018
However, other fans have been tweeting that they have successfully secured tickets, either through the online system or by phoning up ATG Tickets instead of booking online.
— Not Just a Stage (@Not_JustaStage) February 8, 2018
ATG Tickets said in a statement to RadioTimes.com, “We are experiencing unprecedented demand for King Lear tickets, and we’re asking customers to be patient as they wait in our queuing system.”
We are aware some customers have been experiencing issues booking tickets for @kinglearwestend due to a high volume of interest. We appreciate your patience as we work to resolve this issue as soon as possible.
— ATG (@ATGTICKETS) February 8, 2018
The site’s Twitter feed meanwhile added, “We are aware some customers have been experiencing issues booking tickets for King Lear due to a high volume of interest. We appreciate your patience as we work to resolve this issue as soon as possible.”
A further tweet added that the site was experiencing “unprecedented demand”, and asked people who had experienced issues to send a direct message with their details.