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Episode 1: Inside John Lewis: Profits & Problems

Summary

A revealing documentary going behind the scenes of the British institution to reveal how the store rose to become a high street giant. With exclusive access to the brand's Oxford Street flagship store, the programme uncovers the inner workings of the company, and follows the work of its staff and the customers who visit the store.

Review

The London department store that the eponymous Victorian businessman set up in 1864 has become part of the fabric of Britain. Renowned initially for its drapery (the Oxford Street shop originally sold only silks), it’s now equally famous for its radical partnership scheme, Christmas adverts and “never knowingly undersold” principle.

However, this cracking little documentary is more than a puff for the company or a glimpse of “life on the shop floor”. It takes us through the company’s fascinating history and ethos, discusses its efforts to keep up with the high street’s changing emphasis and reminds us why we all – including the royal family – have come to trust it so much.

How to watch

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Details

Formats
Colour

Credits

Crew

rolename
DirectorLucy Bailey
Executive producerJeff Anderson
ProducerLucy Bailey
Series producerKeir MacKenzie

All episodes

  • Episode 1

    Inside John Lewis: Profits & Problems

    Summary

    A revealing documentary going behind the scenes of the British institution to reveal how the store rose to become a high street giant. With exclusive access to the brand's Oxford Street flagship store, the programme uncovers the inner workings of the company, and follows the work of its staff and the customers who visit the store.

    Review

    The London department store that the eponymous Victorian businessman set up in 1864 has become part of the fabric of Britain. Renowned initially for its drapery (the Oxford Street shop originally sold only silks), it’s now equally famous for its radical partnership scheme, Christmas adverts and “never knowingly undersold” principle.

    However, this cracking little documentary is more than a puff for the company or a glimpse of “life on the shop floor”. It takes us through the company’s fascinating history and ethos, discusses its efforts to keep up with the high street’s changing emphasis and reminds us why we all – including the royal family – have come to trust it so much.

    How to watch

    Loading

    Details

    Formats
    Colour

    Credits

    Crew

    rolename
    DirectorLucy Bailey
    Executive producerJeff Anderson
    ProducerLucy Bailey
    Series producerKeir MacKenzie
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