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The Railway: First Great Western

  • Season 1
  • 8 episodes
  • Education

Summary

Documentary following the work of the train operating company's drivers, managers, ticket inspectors and technicians.

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Episode 1: The Railway: First Great Western

Summary

Documentary following the work of the train operating company's drivers, managers, ticket inspectors and technicians along the route between London, south-west England and south Wales. In the first edition, Paddington's duty station manager Simon Jeffery has his customer service skills tested by several angry passengers who have been held up following a fire, while train manager Jodie deals with drunks on a late-night service from Swansea.
Recommended

Review

Rating: 3 out of 5.

Engineer Will, who spends his nights checking and repairing First Great Western trains at the end of the line in Cornwall, is philosophical as he chips away at an encrusted blanket of toilet paper underneath the hideous cubicle: “Not everyone has been before they leave the house.”

Anyone familiar with FGW will nod wearily at phrases such as “it’s full to bursting,”, “it’s literally at breaking point” as a Friday night summer holiday rush hour at Paddington goes into meltdown after a lineside fire. But it’s endearing behind-the-scenes workers like Will, and train manager Jodie, who copes alone on the dreaded 8.45 pm Saturday night service from Paddington to Swansea (it coincides with chucking-out time in Newport and Cardiff) who will win you over in this cheerful documentary.

How to watch

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Streaming

Details

Formats
Colour

Credits

Crew

rolename
DirectorMatthew Grosch
DirectorTim Williams
DirectorSatnam Authi
Executive producerDan Adamson
Executive producerAndrew Mackenzie-Betty
Executive producerTony Moulsdale
ProducerMatthew Grosch
ProducerTim Williams
ProducerSatnam Authi
Series producerGill Hennessey

All episodes

  • Episode 1

    The Railway: First Great Western

    Summary

    Documentary following the work of the train operating company's drivers, managers, ticket inspectors and technicians along the route between London, south-west England and south Wales. In the first edition, Paddington's duty station manager Simon Jeffery has his customer service skills tested by several angry passengers who have been held up following a fire, while train manager Jodie deals with drunks on a late-night service from Swansea.
    Recommended

    Review

    Rating: 3 out of 5.

    Engineer Will, who spends his nights checking and repairing First Great Western trains at the end of the line in Cornwall, is philosophical as he chips away at an encrusted blanket of toilet paper underneath the hideous cubicle: “Not everyone has been before they leave the house.”

    Anyone familiar with FGW will nod wearily at phrases such as “it’s full to bursting,”, “it’s literally at breaking point” as a Friday night summer holiday rush hour at Paddington goes into meltdown after a lineside fire. But it’s endearing behind-the-scenes workers like Will, and train manager Jodie, who copes alone on the dreaded 8.45 pm Saturday night service from Paddington to Swansea (it coincides with chucking-out time in Newport and Cardiff) who will win you over in this cheerful documentary.

    How to watch

    Loading

    Streaming

    Details

    Formats
    Colour

    Credits

    Crew

    rolename
    DirectorMatthew Grosch
    DirectorTim Williams
    DirectorSatnam Authi
    Executive producerDan Adamson
    Executive producerAndrew Mackenzie-Betty
    Executive producerTony Moulsdale
    ProducerMatthew Grosch
    ProducerTim Williams
    ProducerSatnam Authi
    Series producerGill Hennessey
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