Broadcaster ITV has apologised after a technical fault with its online streaming service left many viewers unable to watch England’s Friday night football match.
Soon after kick-off, many users of the ITV Hub app tweeted they weren’t able to access the platform, with some saying they were stuck in loading or login screens. Not only did this technical hitch mean they were unable to use the catch-up service, but many missed the simulcast of England’s 5-0 victory over the Czech Republic.
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— Sarah Poyntz (@sarah1986) March 22, 2019
— Mark Hamilton (@Mjhami59) March 22, 2019
— Ashish Patel (@Ashishpatel1972) March 22, 2019
@itvhub so you’re aware your app isn’t working and we can’t watch the football?
— A h (@networkbail) March 22, 2019
@itvhub can't sign in. Want to watch the football!!!
— James Woodley ?? (@WooderzJames) March 22, 2019
The ITV Hub’s official Twitter account said they were “really sorry” some users were having difficulties. They added: “We’ve made a change for now so that you can watch without logging in.”
Really sorry everyone, we've been having problems with login tonight. We've made a change for now so that you can watch without logging in. If you're using the Hub app, close and open it again. Apologies.
— The ITV Hub (@itvhub) March 22, 2019
However, despite the apology, many users replied they could still not use the service.
Come on ITV… some of us have no social life and want to watch you on a Friday night.. still not working
— Sarah Whiteman Usher (@sarahusher1066) March 22, 2019
And some even tweeted ITV with suggestions how to fix their site…
it's because your own website is blocked from accessing your own website – duh ! …. sort it out. CORS is easy to configure… pic.twitter.com/Y5CdC7hcV1
— Dave Fox (@dfoxworcester) March 23, 2019
Fortunately, the issue affecting the Hub now appears to be fixed. RadioTimes.com has reached out to ITV for comment.
This isn’t the first time the ITV Hub has left viewers frustrated, with some criticising the service for not providing subtitles for Smart TV users. And in recent days, others have voiced their annoyance the Hub is not available on PlayStation 4, unlike services like BBC iPlayer, All4 and Netflix.
Unfortunately at this moment in time we do not have any info of if or when ITV Hub will be available for PS4 devices.
— The ITV Hub (@itvhub) March 21, 2019
Here’s hoping ITV Hub won’t be playing catch-up for long.