Thousands of football fans were let down on the last day of the Premier League season as Sky’s on-demand service Now TV suffered outages during coverage of crucial title-deciding matches between Manchester City and West Ham and Liverpool and Newcastle.
Viewers took to Twitter to complain about the service, which charges £9.99 for 24 hours’ access to the satellite broadcaster’s four sports channels.
— Eamonn Dawe (@z0mgosh) May 11, 2014
— Ad Casey (@adcasey) May 11, 2014
— Lukas Vojir (@lukasvojir) May 11, 2014
— George Swindale (@gwswindale) May 11, 2014
— BeeroftheYear (@NonStopHips) May 11, 2014
— Karl Wright (Karlos) (@KarlosWright) May 11, 2014
How I hate you, #NOWTV – second time in three games you've swallowed a day pass and delivered nothing.
— Sam Hodges (@SamHodges) May 11, 2014
Thank you #nowtv for make me miss the title race!
— Craig Hurd (@craig_hurd) May 11, 2014
Following a warm up tweet asking “can Big Sam’s West Ham shock Man City and hand Liverpool the title?”, Now TV Sport’s own Twitter feed was conspicuously silent, but the broadcaster acknowledged the problems via its @nowtvhelp account, with a link to a web page.
Just after 3pm, a message on the page read: “We’re aware that some customers may be currently unable to watch NOW TV. You may experience: Interruption to playout if you’re already watching; An ‘Oops, something went wrong’ error message.
“This doesn’t affect all customers, and we’re working on fixing it for everybody as quickly as possible. We’re really sorry for any inconvenience in the meantime.”
A further updated confirmed that all subscribers who tried to use the sports service on the day could expect a refund or a new pass: “We’d like to apologise again for this afternoon’s issues. We’re working as hard as we can to get things running as soon as possible.
“We’ll be contacting all sports pass customers automatically to provide a refund or a replacement pass. You don’t need to do anything to make this happen.”
The issues also appeared to affect some of those using the service to watch Sky’s movie and entertainment channels.