Radio Times Gardening Ts&Cs

Terms and Conditions for the Radio Times Gardening Offers Section

On you can buy products from our partners. These terms and conditions apply to any such purchases and are supplementary to and should be read together with our website terms and conditions that you can find here.


If there is any inconsistency between these terms and conditions and our website terms and conditions, these terms and conditions will prevail in respect of any purchase from our partners.

  1. 1.         Who are Radio Times Partners?

Radio Times Partners are trusted partners (each known as a “Partner”) who make their products available for purchase in an online marketplace on (“Our Website”) in accordance with these terms and conditions.

  1. 2.         Role Of The Partner And Radio Times

2.1       You are purchasing the products from the Partner and so the contract of sale for any products is between the Partner and you. These terms and conditions form the basis of the contract between the Partner and you.

2.2       Radio Times and Immediate Media Co (the publisher of Radio Times) are not the buyer nor the seller of the Partner’s products and therefore, any contractual obligations arising out of a transaction using the Our Website are the responsibility of the Partner and you.

2.3       By purchasing products from the Partner, you authorise Radio Times to take payment for these products.

2.4       Radio Times and/or Immediate Media Co have no responsibility to you in relation to your order from a Partner or any products you purchase from the Partner, except as expressly set out in these terms.

  1. 3.         Pricing And Availability Of Products

3.1       All prices on Our Website are expressed inclusive of any VAT payable and exclusive of delivery (see paragraph 4 below), both unless otherwise stated.

3.2       If, by mistake, the Partner has under priced a product, the Partner will not be liable to supply that product to you at the stated price, provided that the Partner notifies you before they dispatch the product to you.

3.3       All products offered by Partners on Our Website are subject to availability or whilst stocks last. Should a specific variety not be available at the time of dispatch, or if items are of unsuitable quality to send, our Partner undertakes to supply a variety of similar colour and habit, and of an equal or greater value or send the item when available. This excludes fragrance products. If the Partner is unable to supply your chosen fragrance they will contact you for further instructions. If no suitable substitutes are available, the Partner will send a credit. Should you for any reason (including being unhappy with product substitutions) wish to receive a refund, you must return the product immediately.

  1. 4.         Payment And Acceptance Of Your Order

4.1       Immediate Media Company is authorised by our Partners to accept your payment for orders. In processing your payment, and any refund, we will be shown as merchant of record on your credit card or bank statement and will be acting as the Partner’s agent.

4.2       Payment for your products will be taken at the time you place your order. Your order is an offer to buy from the Partner. Any order confirmation you receive, which may contain an estimated date of delivery or collection (as applicable), shall not be acceptance of your order.

4.3       Nothing that the Partner does or says will amount to any acceptance of your offer until you receive an email notifying you that the Partner has dispatched a product to you. Where products are dispatched, the acceptance of the order in respect of each product takes place when you are notified by email of such dispatch.

4.4       Once the Partner has dispatched your order, you cannot amend your order but please see your right to return and order in clause 7 below).

4.5       At any point up until the Partner has dispatched your product(s), the Partner may, in its absolute discretion, decline to supply a product to you. If the Partner declines to supply a product to you and you have already paid for it, the Partner will instruct Immediate Media Company to issue a full refund of any amount already paid for that product in accordance with its refund policy.

  1. 5.         Delivery

5.1       Delivery will be made to the address specified when you complete the order.

5.2       Please note that Partners only deliver to addresses within England, Scotland, Wales and Northern Ireland.

5.3       Partners use a variety of delivery methods and are responsible for setting their own delivery charges. Most seed orders are shipped within 5 working days of receipt of order. For plants, bulbs, fruit and potatoes approximate delivery dates are detailed on the product pages and on order acknowledgements. While our Partner’s will do their very best to make delivery within this timeframe, weather conditions and natural light levels can affect plant growth rates and therefore may cause delivery dates to vary. If your order is likely to be delayed by over 2 weeks from the indicated delivery window, our Partner will write to you and advise new delivery times. However, it is also possible that plants may be dispatched earlier than indicated.

  1. 6.         Return And Refund Policy

6.1       Our Partners promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise them by email or in writing Radio Times Gardening, Customer Care, Poplar Lane, Ipswich, IP8 3BU within 7 days and a replacement will be sent promptly to ensure you still have time to achieve total satisfaction from your purchases.

6.2       In the unlikely event that you are not satisfied with your seed germination, please notify the Partner within 30 days of the prescribed germination time (specified on the seed packet, catalogue or online product page) enclosing both the outer packet and inner foil sachet.

6.3       If any items do not come up to your expectations when you receive them, the Partner will offer a replacement (subject to availability), or credit, or refund the purchase price. Just notify the Partner within 7 days of receipt of the goods.

6.4       If your plants show no signs of healthy growth after potting or planting, providing you followed exactly the instructions supplied, the Partner will replace, credit or refund the purchase price if you notify them within 30 days of receipt of your order.

6.5       If any item supplied in a dormant state (e.g. bulbs, bare root perennials) fails to flourish the next season, please let the Partner know and they will endeavour to replace the product at the appropriate time or credit or refund the purchase price.

6.6       Any plant or bulb that fails to grow true to name will be replaced, credited or refunded.

6.7       The Partner will not accept responsibility for items that fail to grow due to extreme weather conditions, over or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied.

  1. Payment Of Refunds

7.1       If you return a product to our Partner:

(a)   because you have cancelled the contract between you and the Partner within the seven-day cooling-off period (as set out in clause 6.1 above), the Partner will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave notice of cancellation. In this case, the Partner will refund the price of the product in full and any applicable delivery charges. However, you will be responsible for the cost of returning the item to the Partner.

(b)   for any other reason, the Partner will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. They will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day they confirmed to you via e-mail that you were entitled to a refund. The Partner will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to them. 

7.2       The Partner will usually refund any money received from you using the same method originally used by you to pay for your purchase.


Please contact the Partner directly for all queries, complaints and issues that relate to Partner orders. Contact details for a Partner are;

Radio Times Gardening, Customer Care, Poplar Lane, Ipswich, IP8 3BU ph: 0844 573 6045 email:

  1. 9.         AMENDMENTS

We may update these terms and conditions from time to time. If you do not wish to accept the new terms and conditions, you should not continue to use Our Website. If you continue to use Our Website after the date on which the change comes into effect, your use of Our Website indicates your agreement to be bound by the new terms and conditions.