What happens next?

What happens next?

Initial consultation

At your no-obligation initial consultation, your adviser will take the time to get to know you, your priorities and circumstances. Your adviser will discuss all types of equity release and make sure you have considered the alternatives. At your request, they will then go away and research the whole equity release market to find the best plan for your needs.

Second Appointment

Your adviser will give you a full report detailing the best option for your personal circumstances which can include a state benefit report where you can see how your entitlements may be affected if you release cash from your home. 


Your completed application form is sent to the plan provider. A survey to assess your home’s value will be requested and carried out by an independent surveyor. We will contact your chosen solicitor to let them know they will be acting on your behalf.


Your plan provider will issue an offer detailing the terms of the plan recommended. This is sent to both you and your solicitor.

Legal Process

All your work will be completed by your solicitor, who will contact you when everything is ready to sign.


The process from acceptance to completion takes approximately eight to twelve weeks. The equity release funds will be sent directly to your solicitor.

If you would like more information on equity release and how it could help you, then simply call freephone 0808 208 5406 to request a guide or to arrange your free no-obligation consultation.

Call freephone 0808 208 5406

Lines are open Mon-Thurs 9am–9pm, Fri 9am–5.30pm & Sat 9am–1pm.

See how much cash you could release by using our free equity release calculator today:


Unless you decide to go ahead, Key’s service is completely free of charge, as Key’s typical advice fee of 1.95% of the amount released would only be payable on completion of a plan. 

If you are considering equity release we recommend that you read through is equity release right for you?

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