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The Call Centre
E4 of 5
Series 1 - Episode 4
The Cash Cow of the Company Has Stopped Giving Milk
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This week Swansea’s Napoleon, irrepressible Nev Wilshire, has a new campaign. He’s realised his army of cold callers marches on nicotine, with many taking increasing numbers of fag breaks. So he wants them to quit — not just the breaks, but the cigarettes themselves.
But fag breaks are not the only things at risk, as Nev’s largest contract is coming to an end and if he does’t find new business quick, he’ll have to take some hard staffing decisions. Amid the happy-clappy ethos, it’s a stark reminder that cold callers live and die by how you answer the phone.
There is light relief, though, in the form of musclebound bodybuilder Corey and his “Barbie girl” Chloe, as they argue in the gym over who has the biggest boobs.
Nev is forced to cut costs when the centre's biggest contract comes to an end, causing him to put a stop to cigarette breaks and overtime. As Corey and Chloe head out on a date, he reveals his belief that it's more important in Swansea for men to look good than women.
Cast & Crew
Full Episode Guide
Donald Trump is "an absolute legend" according to The Call Centre’s Nev Wilshire
The former star of the BBC3 show admitted he’s probably the only person in Britain who’s a fan of the US President
The Call Centre - why you should catch up on BBC1
Nev's coming back! The Call Centre gets a second series on BBC3
EastEnders repeats to move from BBC3 to W (the new name for UKTV's Watch)
David Attenborough, Rupert Everett and Stephen Fry vie for best presenter prize at the Griersons
Which TV boss do you have?
The Call Centre Christmas special – sneak peek pictures