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Series 3-Episode 1

Series 3-Episode 1

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There’s a letter on manager Mark’s desk at the Grosvenor Hotel in Torquay, which says that the water could be cut off. Better hotels than the Grosvenor have gone under during the recession and as the cameras return for a new series, Mark is living in straitened circumstances to make sure it doesn’t happen here.

His strategies include attracting affluent guests and holding events such as a “magic”’ ball. It’s pretty miserable, but the cameras still love Mark, his staff and guests, who give great dialogue. Gary and Rachel have towed a jet ski from Stourbridge. “I love my jet ski,” says Gary, who shows signs of a midlife crisis. “I’m going to burn it,” promises Rachel, mildly.


Documentary following life at the Grosvenor Hotel, Torquay. It's the start of the summer season and, with manager Mark facing an uphill struggle to stay in business, he plans to go upmarket and attract wealthy guests by staging special events. Newly promoted Christian will be running these functions, and his first task is to showcase the hotel with a glitzy ball and gala dinner.

Cast & Crew

Executive Producer Sarah Swingler
Executive Producer Simon Dickson
Executive Producer Sanjay Singhal
Series Director Danni Davis
Series Producer Rachel Morgan


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