Undercover Boss

Undercover Boss

Series 3 - Episode 5



Kevin McCullough goes back to the floor at npower, one of the UK's leading utility providers. Although the company supplies up to 15 per cent of the nation's energy at any one time, a recent survey revealed only a quarter of customers are satisfied. The chief operating officer spends time with the busy customer services team, seeing what his employees have to put up with, and how he can regain the respect of staff and consumers.

Cast & Crew

Executive Producer Ros Ponder