Co-General Manager in charge of Rooms, Reception and Spa
The queen of the high street is turning her hand to hotels. If there is one thing this designer-come-retail manager knows it's great customer service. And she's determined that this will be the key to her team's victory: "My team and I will deliver service with not only a smile, but innovation, brilliance, fun, entertainment and the ultimate style. So boys, watch out..."
Not only has she helped turn around countless businesses across the high streets of Britain, she's also a retail consultant who recently lead a government review of the country's town centres - and she'll be bringing this expertise to her role as leader of the girls' team.
Overseeing the running of the front desk, the rooms and the spa, Mary will be keeping an eye on the rest of the girls as well as her team of trainee hospitality staff, and making sure all the guests have a faultless stay.