The Hotel

Series 3 - Episode 1

The Hotel
Radio Times
Review by:
Emma Sturgess

There’s a letter on manager Mark’s desk at the Grosvenor Hotel in Torquay, which says that the water could be cut off. Better hotels than the Grosvenor have gone under during the recession and as the cameras return for a new series, Mark is living in straitened circumstances to make sure it doesn’t happen here.

His strategies include attracting affluent guests and holding events such as a “magic”’ ball. It’s pretty miserable, but the cameras still love Mark, his staff and guests, who give great dialogue. Gary and Rachel have towed a jet ski from Stourbridge. “I love my jet ski,” says Gary, who shows signs of a midlife crisis. “I’m going to burn it,” promises Rachel, mildly.

About this programme

1/8. Documentary following life at the Grosvenor Hotel, Torquay. It's the start of the summer season and, with manager Mark facing an uphill struggle to stay in business, he plans to go upmarket and attract wealthy guests by staging special events. Newly promoted Christian will be running these functions, and his first task is to showcase the hotel with a glitzy ball and gala dinner.

Cast and crew


Executive Producer
Sarah Swingler
Executive Producer
Simon Dickson
Executive Producer
Sanjay Singhal
Series Director
Danni Davis
Series Producer
Rachel Morgan