Undercover Boss USA

Series 2 - Episode 17

Undercover Boss USA

About this programme

17/22. Steve Joyce, president and CEO of Choice Hotels International, one of America's largest hotel chains, goes undercover to find out if the franchises are living up to his high expectations. Working alongside a maintenance man and a housekeeping manager in Orlando, and making a sales pitch in Noblesville, he hears a few home truths about the company's shortcomings, leaving him determined to improve his employees' working lives and better his business.


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