Radio Times Gardening FAQs

Frequently Asked Questions about the new Radio Times Gardening Offers section

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FAQs
Radio Times Gardening FAQs

RT GARDENING FAQs

How can I contact Radio Times Gardening with queries?

Please call us on 0844 573 6045 or email ccare@thompson-morgan.com

See the Gardening Terms and Conditions here.

Am I buying directly from Radio Times?

No, you will be transacting with our gardening partner Thompson & Morgan who have been selected on the basis of the quality of their products, customer service and values.  Your contract will be with the  partner company and any booking or post-booking related queries can be dealt with by them. 

How can I pay for my order?

We accept Visa and MasterCard as payment for your order online. If you wish to pay by cheque, you would have to mail us your order.

Am I charged for the items as soon as I order them?

All orders by debit or credit card are debited on receipt.

Is it safe to shop online?

Our website uses best practice for our web security. In addition, when you Check Out your personal and credit card details are encrypted - our URL will start with 'https'. You can view our security certificate by clicking on the closed padlock showing at the lower edge of your browser. As long as you take care with your computer's security we feel that shopping online is amongst the most secure forms of transaction.

Will I receive a confirmation of my order?

If, when placing your order, you provide us with your email address you will be sent an email confirming your order has been received. This will confirm product details, delivery address, delivery instructions and anticipated delivery dates.

Can I trace my order?

Unfortunately, we do not have a trace facility at present. Please call us on 0844 573 6045 or email ccare@thompson-morgan.com where our Customer Care team will be able to supply you with the most up to date information on the current status of your order.

Can I cancel or change my order? How?

To cancel your order please call us on 0844 573 6045 or email ccare@thompson-morgan.com.  Unfortunately, we are currently unable to amend payment details or other order details once an order has been submitted.

Do I need to create an account?

No, you can either choose to create an account or you can checkout without creating an account. The benefit of creating an account is that you do not have to enter all of your details each time you visit our website to place an order. You can also view what you have ordered in previous orders. Please note that we do not store your card details.

How do I create an account?

You can create an account at any time by clicking on the 'My Account' link at the top of any page. Alternatively you can add your items to the basket then click on the 'My Basket' link and then the checkout button on the Basket page. Once you have completed your address and payment details and confirmed your order, you will see an order confirmation page. At the bottom of this page you will have the option to add a password to create an account.

Will you automatically create an account for me when I place an order?

No we don't automatically create an account for you as you need to confirm a password that is unique to you. Please following the instructions below for 'How do I create an account?'.

Product Information

How long can the plants stay in their packaging?

We would recommend that all our products are potted on as per the cultural instructions provided. However, any product provided in a tray, can happily be kept for up to 2 weeks as long as they are watered lightly and kept in the light, away from extreme temperatures. Ensure you remove the cardboard sleeve and keep the plants upright. For the best results always follow the instructions provided. It is usual for the foliage of plants that have spent some time in the postal system to become slightly discoloured. This will return to normal once the plants have been given nice light conditions.

How big will my plant be when it arrives?

We offer young plants at various stages of growth and therefore in different sizes. Our products can vary from mini-plugs to 7cm plants right through to small trees. This information is clearly shown within our catalogues, on all offers and on-line.

How should I look after my plants in the winter?

All plants vary depending on variety, whether they are perennial or annual and whether they are hardy. Again, all specific advice is provided in the individual cultural instructions provided.

Will it flower this year and how will I know how deep to plant?

All our products come with a comprehensive guide on all the specific requirements on planting, including depth, width and soil type, necessary for successful results.

Are your seeds genetically modified?

Thompson & Morgan do not stock any Genetically Modified or Genetically Engineered crops and have no plans to sell them in the future.

Delivery Information

How will my order be delivered?

All products are despatched in carefully tested secure packaging either by 1st or 2nd class post. Some items, such as potatoes, fruit and other heavier products (as well as orders for the Channel Islands) may be sent by courier.

How soon will my order be despatched?

We aim to despatch seed orders within a maximum of 5 working days unless otherwise stated and depending on the time of year. Fruit, potato, mushroom and plant orders will be dispatched as stated. However, as growing conditions vary it may be necessary to ship potatoes, plants, fruit and bulbs outside the indicated dates. Please note that for logistical reasons, items may be shipped separately, do not be concerned if you do not receive all the items you have ordered in one parcel.

Can potatoes be delivered to a UK address not on the mainland?

Currently, we are not able to process online orders for delivery outside the UK mainland.

The following four potato varieties cannot be sent to Northern or Southern Ireland - Cara, Orla, Rooster, Shannon and Druid.

Can fruit plants and trees be delivered to a UK address not on the mainland?

Currently, we are not able to process online orders for delivery outside the UK mainland.

What countries can I send plant orders to?

We currently only serve UK which includes Channel Islands and Northern Ireland and Scottish Islands.

If part of my order is out of stock, do I have to pay an extra delivery charge when it's sent to me?

No. If we cannot fulfil your full order, we will dispatch items as and when they become available. You will not be charged any additional fee for this. For seed orders, you will receive a despatch note with your order that lists any varieties that are to follow. Your plant order confirmation will give you a list of approximate despatch dates for each variety ordered. For plants it is likely that you will receive different varieties on different days as they are despatched at the best time for planting.